Shipping Policy

Last Updated: July 24, 2026

At Frointo, we are dedicated to ensuring your orders reach you safely, accurately, and as smoothly as possible. We offer reliable shipping services across the United States to ensure a transparent shopping experience.

Please review our shipping terms and delivery details below before placing an order.

1. Order Processing & Cut-off Time

All orders are processed and prepared for shipment within 1–3 business days after payment confirmation.

• Order Cut-off Time: 5:00 PM (Central Time, CT)
• Processing Days: Monday through Saturday (excluding U.S. public holidays). Orders placed after 5:00 PM CT or on Sundays/holidays will begin processing on the next business day.
• Delay Notice: During peak seasonal periods, promotional sales, or unexpected events, processing times may be slightly extended. If a significant delay affects your order, we will contact you via email with updated details.

2. Shipping Rates & Delivery Estimates

Frointo offers Free Standard Shipping on all orders shipped within the United States. There are no hidden handling fees or unexpected charges at checkout.

Shipping Method	Order Processing Time	Shipping Time	Estimated Total Delivery Time	Shipping Cost
Standard Shipping (U.S.)	1–3 Business Days	6–9 Business Days	7–12 Business Days	FREE

Note: Delivery timeframes are estimates and begin from the date of dispatch rather than the date of order placement. Actual delivery times may vary due to carrier delays, severe weather conditions, seasonal order volumes, or address verification issues.

3. Shipment Confirmation & Order Tracking

Once your package has been handed over to the shipping carrier, you will receive an automated Shipping Confirmation email.

• Tracking Activation: Your confirmation email will include a tracking number and a direct tracking link. Tracking information typically becomes active within 24–48 hours after dispatch.
• Monitoring Status: You can monitor your package status anytime using the link provided in your confirmation email.

4. Customs, Taxes, and Fees

Frointo processes all orders in United States Dollars (USD).

• Sales Tax: Any applicable state sales taxes will be calculated based on your shipping address and clearly displayed at checkout before you complete your purchase.
• Duties & Additional Charges: For domestic orders within the United States, no customs fees apply. Any local fees required by specific regional authorities remain the customer's responsibility.

5. Damaged, Lost, or Delayed Packages

Frointo takes responsibility for ensuring your order arrives safely at your destination.

• Damaged Goods: If your order arrives damaged, defective, or incorrect, please contact us promptly at hello@frointo.com with your order number and clear photographs of the damaged item, shipping box, and shipping label. Upon verification, we will provide an appropriate resolution, such as a replacement or a full refund at no extra cost to you.
• Packages Marked "Delivered" but Missing: If your tracking indicates "Delivered" but you cannot find your package, please check your porch, mailbox, garage, building entrance, or with household members and neighbors. If you still cannot locate it, contact us within 48 hours so we can assist you in reviewing the shipment status with the carrier.

6. Address Changes & Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

• Address Corrections: If you notice an error in your shipping address, please contact us immediately at hello@frointo.com. We will try our best to update the information, but address changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.
• Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete customer-provided address, the customer may be responsible for applicable re-shipping fees.

7. Contact Information

If you have any questions regarding our shipping procedures or the status of your order, please contact us:

Store Name: Frointo

Website: https://www.frointo.com/

Email: hello@frointo.com

Phone: +1 361-210-8280

Business Address:
614 W 1st St
Beeville, TX 78102
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (Central Time, CT)
Sunday: Closed