Payment Terms & Billing Policy

Last Updated: July 23, 2026

This Payment Terms & Billing Policy explains the payment methods, currency, billing requirements, payment security practices, refunds, and dispute procedures that apply to purchases made through Frointo.

By completing a purchase on our website, you acknowledge and agree to the terms described below.

1. Accepted Payment Methods

Frointo currently accepts the following payment methods:

• Credit and debit cards: Visa, Mastercard, American Express, Diners Club, and Discover
• Digital wallets: Apple Pay, Google Pay, and Shop Pay
• Other payment methods: PayPal

The payment methods available for your order will be displayed at checkout. Some digital wallet options may depend on your device, browser, location, or account settings.

Frointo does not accept cash, personal checks, money orders, or payment methods that are not displayed at checkout.

2. Payment Authorization

All payments must be successfully authorized before an order can be processed or shipped.

When you submit an order, your bank or payment provider may authorize or place a temporary hold for the order amount. If payment authorization fails, the order may not be completed.

Submitting an order does not guarantee acceptance. Orders remain subject to payment authorization, product availability, address verification, and fraud-prevention review.

3. Currency, Prices, Taxes, and Fees

All prices displayed on the Frointo website and all transactions are processed in United States Dollars (USD).

Any applicable sales taxes will be calculated based on the information provided at checkout and displayed before you complete your purchase.

Frointo offers Free Standard Shipping on orders shipped within the United States. We do not add hidden handling charges to your order total.

The complete amount payable, including any applicable taxes, will be displayed at checkout before payment is submitted.

4. Secure Payment Processing

Payments are processed through Shopify’s checkout system and the supported payment provider selected during checkout.

Payment information is transmitted through secure connections to the applicable payment provider. Frointo does not store your full credit or debit card number on our systems.

Please do not send your complete card number, security code, online banking password, or other sensitive payment credentials by email or telephone. Frointo will never request your account password or full payment card information through customer support.

5. Billing Information

You are responsible for providing current, complete, and accurate billing and payment information when placing an order.

The billing name, billing address, postal code, and other payment details should match the information held by your bank or payment provider.

A payment may be declined or an order may be delayed if:

• The billing information is incomplete or inaccurate
• The billing address does not match the information held by the card issuer
• The payment provider declines the transaction
• The payment requires additional verification
• The transaction is identified as potentially unauthorized or high risk

If your payment is declined, please verify the information entered at checkout or contact your bank, card issuer, or payment provider for assistance.

6. Fraud Prevention and Order Review

To protect customers and our store, certain transactions may be reviewed for potential fraud, unauthorized payment activity, or other security concerns.

During a review, Frointo may contact you using the email address or telephone number provided with the order to confirm order or billing information.

Frointo reserves the right to place an order on hold or cancel an order when:

• Payment cannot be authorized
• Required order information cannot be verified
• The transaction is identified as potentially fraudulent or unauthorized
• The ordered product is no longer available
• There is an error affecting the order, price, or payment

If Frointo cancels an order after payment has been collected, we will issue a full refund to the original payment method.

7. Order Cancellations and Refunds

If you need to request an order cancellation, please contact us as soon as possible at hello@frointo.com.

We will try to assist when possible, but cancellation cannot be guaranteed after an order has entered processing or has been transferred to the shipping carrier.

Approved refunds are issued only to the original payment method used for the order. Refunds cannot be redirected to another card, bank account, digital wallet, or person.

After a refund is approved, Frointo will generally initiate it within 1–3 business days. After the refund is issued, your bank, card issuer, or payment provider typically requires 1–3 business days to review and post the funds to your account.

The refund amount for returned merchandise is determined in accordance with our Return & Refund Policy. Once a refund has been initiated, it generally cannot be canceled or reversed.

8. Payment Errors and Duplicate Charges

If you believe you were charged an incorrect amount or charged more than once, first review your order confirmation and bank or payment account activity.

Some payment providers may display a temporary authorization separately from the final completed charge. Temporary authorizations are controlled by the payment provider and are generally removed automatically according to the provider’s processing schedule.

If you still believe there is an error, contact us at hello@frointo.com with your order number and a description of the issue.

For your security, do not send us your full card number or payment account password. If needed, you may provide only the last four digits of the payment card used for the order.

9. Chargebacks and Payment Disputes

If you do not recognize a charge or believe a transaction is unauthorized, contact your bank, card issuer, or payment provider promptly. You may also contact Frointo so that we can review the applicable order information.

If you have a concern involving an order, payment, delivery, return, or refund, you are encouraged to contact us first when practical. We will review the issue and attempt to provide an appropriate resolution.

Contacting Frointo does not limit any rights you may have through your bank, card issuer, payment provider, or applicable law.

Once a formal chargeback or payment dispute has been opened, Frointo may be unable to issue a separate refund while the dispute remains active. The card issuer or payment provider controls the dispute review, processing time, and final outcome.

Frointo may provide relevant order records, payment information, customer communications, shipping details, tracking information, and applicable store policies to the payment provider when responding to a dispute.

10. Contact Information

If you have questions about a payment, billing issue, or transaction, please contact us:

Store Name: Frointo

Website: https://www.frointo.com/

Email: hello@frointo.com

Phone: +1 361-210-8280

Business Address:
614 W 1st St
Beeville, TX 78102
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (Central Time, CT)
Sunday: Closed