Last Updated: July 24, 2026

Frointo is committed to providing a clear, fair, and transparent return process. This Return & Refund Policy applies to eligible purchases made through https://www.frointo.com/.

Please review the requirements below before requesting a return.

1. 30-Day Return Window

Frointo offers a 30-day return period. You have 30 days from the date you receive an eligible item to request a return.

Return requests submitted after the 30-day period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, an item must:

• Be unworn and unused
• Be in the same condition in which it was received
• Have all original tags attached
• Include the original packaging where applicable
• Be accompanied by a valid order number or other proof of purchase

Items that show signs of wear, washing, alteration, improper use, customer-caused damage, missing tags, or other conditions that prevent resale may not qualify for return or refund.

3. How to Request a Return

To request a return, email hello@frointo.com and include:

• Your full name
• Your order number
• The item you wish to return
• The reason for the return
• Relevant photographs if the item is damaged, defective, or incorrect

We will review your request and notify you whether the return is approved.

If approved, we will provide return authorization and detailed return instructions. Please do not send merchandise without contacting us first. Packages sent without prior return authorization may not be accepted or processed.

4. Authorized Return Address

Frointo’s authorized return address is:

Frointo
614 W 1st St
Beeville, TX 78102
United States

This address is also Frointo’s business address. However, all returns must be requested and approved before merchandise is mailed to this address.

5. Return Shipping Costs

Customer-preference returns: If you return an item because of a change of mind, incorrect size selection, style preference, or another reason unrelated to a Frointo error, you are responsible for the return shipping cost.

Customer-paid return shipping costs for preference-based returns are not reimbursed. We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.

Incorrect, damaged, or defective items: If you received the wrong item, the item arrived damaged, or the product is confirmed to have a quality issue, Frointo will provide a prepaid return label or arrange another return method at no cost to you.

6. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, is defective, or differs from what you ordered, contact us as soon as reasonably possible at hello@frointo.com.

Please include your order number, a description of the issue, and clear photographs of the item, shipping package, and shipping label. Keep the item and original packaging until we have reviewed your request.

If the issue is confirmed, Frointo will provide an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, prepaid return label, or another suitable solution.

7. Non-Returnable Items

The following items are generally not eligible for return when applicable:

• Items clearly marked as “Final Sale” or non-returnable before purchase
• Hygiene-sensitive items, including intimate apparel or swimwear, when the return restriction is clearly disclosed on the applicable product page before purchase

These restrictions do not limit any rights you may have regarding an item that arrives damaged, defective, incorrect, or otherwise qualifies for return under applicable law.

8. Exchanges

Frointo does not currently process direct exchanges.

To obtain a different size, color, or item, request a return for the original eligible product and place a separate order for the replacement. Replacement products are subject to current availability and pricing.

9. Restocking Fees

Frointo does not charge a restocking fee for eligible returns.

10. Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, Frointo will generally initiate the refund within 1–3 business days. The refund will be issued to the original payment method used for the order.

After the refund is issued, your bank, card issuer, or payment provider typically requires 1–3 business days to review and post the funds to your account.

Refunds cannot be redirected to a different card, bank account, digital wallet, payment method, or person.

If the refund does not appear after the expected processing period, please contact your bank, card issuer, PayPal, or applicable payment provider first. You may then contact Frointo with your order number for additional assistance.

11. Contact Information

If you have questions about a return or refund, please contact us:

Store Name: Frointo

Website: https://www.frointo.com/

Email: hello@frointo.com

Phone: +1 361-210-8280

Business and Return Address:
614 W 1st St
Beeville, TX 78102
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (Central Time, CT)
Sunday: Closed