Last Updated: July 23, 2026

Welcome to the Frointo Help Center. Below you will find answers to frequently asked questions about orders, payments, shipping, returns, sizing, privacy, and customer support.

If you cannot find the information you need, please contact us at hello@frointo.com.

Orders & Payments

What payment methods do you accept?

Frointo accepts the following payment methods:

• Credit and debit cards: Visa, Mastercard, American Express, Diners Club, and Discover
• Digital wallets: Apple Pay, Google Pay, and Shop Pay
• Other payment methods: PayPal

The payment methods available for your order will be displayed at checkout. Some digital wallet options may depend on your device, browser, location, or account settings.

In what currency will I be charged?

All prices displayed on our website and all transactions are processed in United States Dollars (USD). Any applicable taxes will be calculated and displayed at checkout before you complete your purchase.

Free Standard Shipping is available for orders shipped within the United States. Frointo does not charge hidden handling fees.

Why was my payment declined?

A payment may be declined because of insufficient funds, incorrect payment information, a billing address mismatch, a restriction imposed by your card issuer, or a security review conducted by the payment provider.

If your payment is declined, please verify your payment and billing information or contact your bank, card issuer, or payment provider for assistance.

Why was my order canceled?

An order may be canceled because of payment authorization failure, suspected fraud, inaccurate order information, product availability, or another issue that prevents us from safely completing the order.

If Frointo cancels an order after payment has been collected, the full amount charged will be refunded to the original payment method. After the refund is issued, your bank, card issuer, or payment provider typically requires 1–3 business days to review and post the funds to your account. Actual processing times may vary by financial institution.

Can I change or cancel my order after placing it?

Please contact us as soon as possible at hello@frointo.com if you need to request an order change or cancellation.

We will try to assist when possible, but changes and cancellations cannot be guaranteed after an order has entered processing or has been transferred to the shipping carrier.

Is my payment information secure?

Frointo uses Shopify’s secure checkout system and supported third-party payment providers to process transactions. We do not store your full credit or debit card number on our systems.

Shipping & Delivery

How long does it take to process an order?

Orders are generally processed within 1–3 business days after payment confirmation.

Frointo processes orders Monday through Saturday. For the purposes of order processing, these are our business days. U.S. public holidays are excluded.

Processing times may be slightly extended during promotional events, holidays, or periods of unusually high order volume. If a significant delay affects your order, we will contact you using the email address provided at checkout.

Do you offer free shipping?

Yes. Frointo offers Free Standard Shipping on orders shipped within the United States.

How long does delivery take?

After an order has been processed and shipped, Standard Shipping within the United States generally takes 6–9 business days.

The estimated delivery timeline is:

• Order processing time: 1–3 business days
• Shipping time: 6–9 business days
• Estimated total delivery time: 7–12 business days

Delivery times are estimates and are not guaranteed. Weather, carrier disruptions, holidays, address problems, and other circumstances outside our reasonable control may affect delivery.

How do I track my order?

After your order has shipped, you will receive a Shipping Confirmation email containing your tracking number or tracking link.

Tracking information may take some time to become active after the carrier receives the package. If your tracking information does not update after a reasonable period, please contact us for assistance.

What should I do if my package or item arrives damaged?

Please contact Frointo as soon as possible at hello@frointo.com.

Include your order number, a description of the problem, and clear photographs of the damaged item, shipping package, and shipping label. Please keep the item and its original packaging until we have reviewed your request.

If the item is confirmed to have arrived damaged, Frointo will provide an appropriate resolution and arrange any required return at no cost to you.

What if I received the wrong item?

Please contact us at hello@frointo.com with your order number and photographs of the item and shipping label.

If we confirm that an incorrect item was sent, Frointo will provide an appropriate resolution and cover any required return shipping cost.

What if tracking shows “Delivered,” but I cannot find my package?

Please check your mailbox, building entrance, household members, neighbors, and any safe location where the carrier may have left the package. You may also contact the carrier for additional delivery information.

If you still cannot locate the package, contact us promptly at hello@frointo.com with your order number and tracking information. We will assist you in reviewing the delivery status with the carrier.

What if I entered the wrong shipping address?

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us immediately before the order ships.

We will try to update the address when possible, but address changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

If a package is returned because of an incorrect or incomplete customer-provided address, the customer may be responsible for any applicable reshipping cost.

Returns & Refunds

What is your return window?

Frointo offers a 30-day return period. You have 30 days from the date you receive an eligible item to request a return.

What items are eligible for return?

To qualify for a return, an item must be unworn, unused, and in the same condition in which it was received. Original tags must remain attached, and original packaging must be included where applicable. You must also provide a valid order number or other proof of purchase.

Items that show signs of wear, washing, alteration, damage caused after delivery, missing tags, or improper use may not qualify for return or refund.

How do I request a return?

To request a return, email hello@frointo.com with the following information:

• Your order number
• The item you wish to return
• The reason for the return
• Photographs if the item is damaged, defective, or incorrect

If your return is approved, we will provide return authorization and instructions for sending the item to the correct return address.

Please do not send a return without contacting us first. Items sent without prior return authorization may not be accepted or processed.

Who pays for return shipping?

• Customer-preference returns: If you return an item because of a change of mind, incorrect size selection, style preference, or another reason unrelated to a Frointo error, you are responsible for the return shipping cost.
• Incorrect, damaged, or defective items: If you received the wrong item, the item arrived damaged, or the product is confirmed to have a quality issue, Frointo will provide a prepaid return label or arrange another return method at no cost to you.

When paying for return shipping, we recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.

Do you charge a restocking fee?

No. Frointo does not charge a restocking fee for eligible returns.

How long does it take to receive a refund?

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. After the refund is issued, your bank, card issuer, or payment provider typically requires 1–3 business days to review and post the funds to your account. Actual processing times may vary by financial institution.

Do you offer direct exchanges?

Frointo does not currently process direct exchanges. To obtain a different item, size, or color, request a return for the original eligible item and place a separate order for the replacement.

Replacement products are subject to current availability and pricing.

Sizing & Product Information

How do I choose the correct size?

Please review the size information provided on the applicable product page before ordering. Where measurements are available, compare them with your own measurements rather than relying only on the size you usually purchase.

If you need assistance understanding the available sizing information, contact us at hello@frointo.com before placing your order.

Do all Frointo products fit the same way?

No. Fit may vary depending on the product’s design, material, cut, and construction. Please review the product-specific description and available size information for each item.

Will the product color look exactly the same as the photographs?

We make reasonable efforts to display product colors accurately. However, minor differences may occur because of lighting conditions, photography, screen settings, and differences between individual devices.

Privacy & Marketing

How does Frointo use my personal information?

We use personal information as reasonably necessary to process and fulfill orders, provide customer support, communicate order updates, prevent fraud, operate and improve our store, and comply with applicable legal obligations.

Where required, we will obtain your consent before sending promotional or marketing communications. Please review our Privacy Policy for additional information.

Can I request access to, correction of, or deletion of my personal information?

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.

To submit a privacy request, contact us at hello@frointo.com. We may need to verify your identity before completing the request. Please review our Privacy Policy for full details.

Customer Support

What are your customer support hours?

Frointo customer support is available during the following hours:

Monday – Saturday: 9:00 AM – 6:00 PM (Central Time, CT)
Sunday: Closed

How can I contact Frointo?

Store Name: Frointo

Website: https://www.frointo.com/

Email: hello@frointo.com

Phone: +1 361-210-8280

Business and Return Address:
614 W 1st St
Beeville, TX 78102
United States

Return Notice: Please contact us before sending any return. Packages sent without prior return authorization may not be accepted or processed.